Delivery Times

Delivery will normally be made within 7 working days, and typically within 3-5 working days. The times of delivery are between 7:00 am and 6:00 pm. We will contact you to agree a best day for delivery and where possible a designated time slot. These delivery times are quoted for items in stock. Where the item is not in stock, we will make contact with you to agree a date of delivery, or we will process a full refund.

Delivery Charge

Delivery charges will be done on an order by order basis. We will discuss the delivery charges with you.

Delivery Arrangements

Unless alternative arrangements have been agreed in advance all deliveries will be made to the kerbside or the near roadside end of the driveway. The surface for unloading needs to be flat and be suitable for the use of a pallet truck carrying up to 1200kg of weight. PLEASE ADVISE US OF ANY CONSTRAINTS WHICH COULD RESTRICT ACCESS TO THE DELIVERY ADDRESS.

International Delivery

We currently do not offer an international delivery option on the website however please email enquiries@holleyhextall.co.uk if you would like to arrange for an order outside of the UK.

Check Goods Delivered

Please check the goods delivered, and report any damages within 5 days of delivery. Due to the nature of the product, breakages can occur from time to time. Prompt action and ideally photograph evidence will help to ensure you receive a full refund for the damaged goods or replacements sent. Please do not arrange for any builders/landscapers to start before you have received and checked the goods delivered. Although we will always try our best to deliver on the agreed date, there are occasions for reasons outside our control, when the delivery is not made. We cannot be held responsible for any costs you may incur due to a late delivery.

Returns

Our returns policy does not affect your statutory rights. Orders may be cancelled at any time for any reason before the delivery has been made, and in this case a full refund will be made. Orders can be cancelled within 14 days after the delivery. The products must be unused and in the original packaging. The refund will be made less any re-stocking and collection charges.

 

***If you are unloading a delivery yourself, the delivery can load up to 1,200 kilos or 1.2 tonne maximum. If we we have to use a tail lift, the load can be up to 750 kilos or 0.75 tonne maximum. ***